NEW Help Desk Email Address Beginning 2/10/2020

Mary Madison, RN, RAC-CT, CDP
Clinical Consultant – Briggs Healthcare

The CMS QIES Technical Support Office issued an update last week regarding a change of address for the QIES Help Desk effective Monday, February 10, 2020:

“This message is to inform you that we are updating our system to provide you with an improved user experience. As part of these changes, after February 10, 2020, we will no longer manage emails sent to

Beginning on 2/10/2020, please update our contact information and direct all questions to our new email address:

What you can expect:

  • An automated ticket will be created for you upon receipt of your email.
  • A confirmation email from CMS Quality Support ( will be sent to you with your ticket number and a description of your request.
  • Your case will be assigned to a support agent who will work immediately to resolve your inquiry.

Please Note: When submitting your initial Help Desk request, please include your first and last name, phone number, and CCN or Facility ID.  If CCN or Facility ID is unknown, please include Facility/Agency name and zip code.

Please only use one method of communication (either phone or email) to avoid the creation of duplicated tickets.

If you have any additional questions, please contact us at: (800) 339-9313. An agent is available between 8am-8pm EST Monday-Friday (excluding federal holidays). For additional support, please visit QTSO for helpful resources, training videos, and answers to our most Frequently Asked Questions.”