Special Open-Door Forum: New Medicare Card Project

Mary Madison, RN, RAC-CT, CDP
Clinical Consultant – Briggs Healthcare®

CMS’ Office of Information Technology is hosting an upcoming conference call on the New Medicare Care Card Project†. Here are the specifics:

DATE: January 23, 2018

TIME: 2:00pm – 3:00pm (Eastern Time)



TTY SERVICES: Dial 7-1-1 or (800)855-2880 for assistance.

PURPOSE: Allow stakeholders to learn more and ask questions about CMS’ approach towards changing the Social Security Number-based Health Insurance Claim Numbers (HICN) to the new Medicare Beneficiary Identifier (MBI). During this Open-Door Forum, CMS will cover:

  • Background of the New Medicare Card Project
  • Implementation of new Medicare numbers
  • Format of the new number (MBI)
  • Timeline, milestones and the transition period
  • Outreach and education
  • What you need to know to get ready for the new number


  • State Medicaid agencies
  • Medicaid providers
  • Managed Care Organizations (MCOs)
  • Medicaid partners
  • Other Medicaid stakeholders

NEW MEDICARE PROJECT WEBSITE: https://www.cms.gov/newcard


Send to: NewMedicareCardSSNRemoval@cms.hhs.gov

ACCESSING ENCORE RECORDING: Dial (855)859-2056 and enter Conference ID: 8259057. The audio recording can be accessed 2 hours after the call has ended (on or after 5pm Eastern Time on January 23rd). Access to the recording expires at midnight Eastern Time on January 31, 2018.



The Provider Ombudsman for the New Medicare Card serves as a CMS resource for the provider community. The Ombudsman will ensure that CMS hears and understands any implementation problems experienced by clinicians, hospitals, suppliers and other providers. Dr. Eugene Freund is serving in this position. He   also communicates about the New Medicare Card to providers, and collaborates with CMS components to make them aware of any implementation problems that arise. To reach the Ombudsman, contact: NMCProviderQuestions@cms.hhs.gov

A transcript and audio recording of this Special ODF will be posted to the Special Open-Door Forum website at https://www.cms.gov/Outreach-and-Education/Outreach/OpenDoorForums/PodcastAndTranscripts.html for downloading. †This New Medicare Card Project presentation is the same as the one presented on November 9th, 2017; we know that many could not participate and we are offering again. If this time is not convenient, please click below for that call’s transcript and audio recording: Thursday, November 9, 2017 – Transcript & Audio File (Zip File) – New Medicare Card Project, Special Open-Door Forum (SODF) [ZIP, 11MB]

For automatic emails of Open Door Forum schedule updates (E-Mailing list subscriptions) and to view Frequently Asked Questions please visit our website at http://www.cms.gov/OpenDoorForums/.

*AUTHOR’S NOTE: Providers that bill Medicare and work with Medicare beneficiaries would also benefit from attending this ODF/conference call as well as those identified by CMS in the posting of this Special Open-Door Forum. Now is the time to learn about the roll-out of the new Medicare card, the MBI number so that you can educate your staff as well as beneficiaries and their families about this project.

What do the new Medicare cards mean for partners & employers? provides great resources you can use when you talk to people with Medicare about the new Medicare cards. You can access flyers, posters, tear-offs and conference cards in different languages for the beneficiaries you interact with as well as order related products to provide information to those affected by this new project.