Where to Turn for Help

Mary Madison, RN, RAC-CT, CDP
Clinical Consultant – Briggs Healthcare

Where to Turn for Help is the title of the AHCA/NCAL guidance issued April 16, 2020.  (Sorry I missed this earlier!)

“It is clear that COVID-19 is especially threatening to residents in long term care settings.  Most providers do not have access to the adequate supplies or staff to provide the level of care needed to contain the virus. Documenting requests for assistance is an important part of managing of the long term consequences of the lack of supplies and testing.

Unfortunately, also due to this crisis, many long term care providers are unable to fulfill requests for help made to regular contacts (e.g., suppliers, morgues, staffing agencies, etc.) and through traditional communication channels. Long term care providers need to regularly call for help and need to document these calls were made. Continue to reach out to these entities:

  • Contact the local AND state health departments
  • Contact the state survey agency
  • Consider contacting local government officials such as the mayor, state representative or state senator

Document Calls for Help

Documenting requests for assistance is an important part of managing of the long term consequences of COVID-19. Documenting these calls and potential responses should be done similar to how resident treatments would be documented.

Document all of these outreaches and the responses received from each:

  • Date of contact
  • Person contacted
  • Request made
  • Response date and details of response received”

This 1-page guidance also contains information on requesting a facility-level waiver as well as a couple other helpful hyperlinks you’ll want to look at.