Mary Madison, RN, RAC-CT, CDP
Clinical Consultant – Briggs Healthcare
(CMS) had previously identified an issue in the iQIES system that may have affected your HHA’s Services Provided values that are displayed on the HHA Provider Preview reports that were distributed in iQIES on 02/23/2022. Moreover, we had previously asked HHAs to review the Services Provided Information on the HHA Provider Preview Reports for the April 2022 refresh and contact their OASIS Education Coordinator (OEC) or OASIS Automation Coordinator, should inaccuracies be identified. The process to collect and maintain the Services Provided information recently migrated into iQIES and we are addressing the issues identified.
To allow time to complete the identified changes, we have decided for the April 2022 refresh, to publish the same Services Provided data for each Home Health Agency that was posted on Care Compare for the January 2022 refresh. We believe that this will allow us to publish the most accurate Services Provided data at this time.
We are still urging HHA providers to carefully review the Services Provided data within the recently issued Preview Reports, however, we would like to note that we are not attaching a deadline to this review. These reports were distributed in iQIES on 02/23/2022. If the values are incorrect for your agency, please contact your State Automation or State OEC and request an update of your Services Provided data in iQIES. Should you have questions, please contact the iQIES Help Desk by phone at (800) 339-9313 or by email at iQIES@cms.hhs.gov. CMS continues to work to refine and rectify the update process moving forward.
For those experiencing issues locating your agency’s HHA Provider Preview Report, follow the steps outlined below:
- Only active users with login credentials to iQIES as of the distribution date of the HHA Provider Preview reports for the April 2022 refresh will have the report in their HHA Provider Preview Report folder.
a. If you are a new user of iQIES and received your iQIES login credentials after the February 23, 2022 distribution of the HHA Provider Preview reports, please contact the iQIES Help Desk for assistance (see iQIES Help Desk contact information below).
b. Inform the help desk staff that you are a new user of iQIES since the HHA Provider Preview reports for the April 2022 refresh were made available. The iQIES help desk team will gather the necessary information from you including such things as your agency’s CMS Certification Number (CCN) and will then make the report for your agency available to you in the HHA Provider Preview Reports folder in iQIES.
c. Follow the steps below to locate your agency’s report in the HHA Provider Preview Report folder.
- If you were an active user prior to the February 23, 2022 distribution of the HHA Provider Preview Reports but you cannot locate your report, please follow the steps below:
a. Log into iQIES at https://iqies.cms.gov/.
b. Select the My Reports option from the Reports menu
c. From the My Reports page, locate the HHA Provider Preview Reports folder.
i. NOTE: The folders and reports on the My Reports page are listed in alphabetic order so users may need to utilize the page forward functionality at the bottom of the webpage to advance to the page where the folder is located. Alternatively, users may change the default number of rows that display on the webpage from 10 to a larger number to view the larger list of items.
d. Select the HHA Provider Preview Reports link to open the folder.
e. To locate the latest HHA Provider Preview report, select the down arrow adjacent to the Created Date label at the top of the table. This will order the reports in the folder from newest to oldest.
f. Select the report file with the following label: Preview of Home Health Agency Quality Measure Scores To Be Posted on Care Compare (April 2022) Updated [provider’s CCN will display after the word Updated].
g. Once the report is open, users will notice the Services Provided information displayed beneath their agency’s demographic information at the top of the report.
Should you have questions, please contact the iQIES Help Desk by phone at (800) 339-9313 or by email at iQIES@cms.hhs.gov.